Support
How can we help?
Guides for buyers, creators, and event partners — from shipping to app uploads. FAQs.
Categories
Before you order
Sizing, availability, digital unlocks, and checkout help.
Account & orders
Logins, order history, invoices, and address updates.
Product quality
Damaged items, missing pieces, and quality checks.
Refunds & returns
Return windows, final-sale items, and EU withdrawal.
Shipping & delivery
Rates, destinations, tracking, and delivery timelines.
App & event uploads
Guides, photo/video uploads, and event troubleshooting.
Partners & creators
Working with FansSpace as a brand, creator, or venue.
Popular articles
Still need help? Contact usWhere do you ship and how much is shipping?
Worldwide shipping with rates based on product type and destination.
How do I change my shipping address?
Contact support quickly if your order has not entered fulfillment.
What is your refund and returns policy?
30-day window for eligible items; POD apparel and digital goods are final sale.
When will my order ship?
Most ready-to-ship merch leaves within 2–4 business days.
How do I track my order?
Use your confirmation email or buyer dashboard order history.
Order marked delivered but not received
Check with neighbors and your building first, then contact us with photos if needed.
How do I cancel a subscription or pre-order?
Manage recurring deliveries and unfulfilled pre-orders.
Talk to FansSpace support
Email support@fansspace.com · Focus Media Communications Inc., Orlando, FL