Cancellations

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there, or email support@fansspace.com with your order number.

See our Refund policy for more details on returns and refunds.

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you may request a full or partial refund where eligible.

To cancel an unfulfilled pre-order, use the link in your confirmation email or contact support@fansspace.com. See our Refund policy for more details on returns and refunds.

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Return windows and eligible conditions for try-before-you-buy items will be shown at checkout and in your order confirmation. For damaged or defective arrivals, contact support with photos before the trial period ends.