Refund Policy

Our policies last 30 days. If 30 days have passed since your item delivery date shown on your tracking information, we can't offer you a refund, exchange or assist with any damage, losses or 'porch pirate' situations.

The following items are final sale and cannot be returned or refunded:

• Print-On-Demand (POD) Clothing: All apparel (t-shirts, stockings, leggings, dresses, sweatshirts, hoodies, jackets) are custom-made and cannot be returned or exchanged.
• Personal Care: Intimate or sanitary goods, health items, or hazardous materials.
• Digital/Gift Items: Gift cards and downloadable software.

A receipt or proof of purchase is required. DO NOT send your purchase back to the manufacturer or the "ship from" address on your package. You must contact us first at support@fansspace.com to receive authorization and the correct return address.

• Sale Items: Only regular-priced items may be refunded. Sale items are final sale.
• Limited Editions:Limited Edition items sold at a reduced price are not considered "Sale Items." Standard return rules apply to Limited Editions.

We only replace items if they are defective or damaged upon arrival. To initiate an exchange, email support@fansspace.com with a description and photos of the damage.

• Return Shipping: You are responsible for paying for your own shipping costs for returning your item.
• Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will not be included in your refund amount.
• Risk: We do not guarantee that we will receive your returned item. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, contact us at support@fansspace.com with your order number and request for withdrawal. When a returns portal is connected to our Shopify store, the withdrawal link will be published here.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. If a prepaid label is provided through our withdrawal portal, the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

For all return and refund inquiries, please contact us at: support@fansspace.com