Order marked delivered but not received
Check with neighbors and your building first, then contact us with photos if needed.
Confirm the delivery photo or notes from the carrier, check with household members, neighbors, and building staff, and look for alternate drop spots.
If the package is still missing, email support@fansspace.com within a few days of the delivery scan. Include your order number, delivery address, and any carrier screenshots.
We investigate with the carrier. Porch theft after a confirmed delivery may not always qualify for a free replacement — see the Refund policy for details.
Still stuck?
Contact FansSpace support — we usually reply within 1–2 business days.